Our goal is to offer you the best shipping options, no matter where you live. We deliver daily to customers across the globe, ensuring high levels of responsiveness.
The time frame for order delivery is divided into two parts:
Processing time:
Order verification, tailoring, quality check, and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. Personalized products require 4-7 days for order processing, while standard items typically take 2-5 days. During major holidays, peak seasons, or promotional campaigns, please allow an additional 1-3 days for processing due to high order volumes.
Shipping Time:
This refers to the time it takes for items to be shipped from our warehouse to the destination. US orders are shipped by e-packet, a service provided by the US Postal Service.
+ United States, Canada, Australia, United Kingdom, New Zealand, Hong Kong, Singapore, Korea, Malaysia, Slovakia, Czech Republic, Slovenia, Germany, Ireland: Delivery takes 7-15 days.
+ European Union: Delivery takes 10-20 days.
+ Other Locations: Delivery may vary based on location, typically taking 15-25 business days.
FAQS
Ordering Questions
+ Can I customize any product in your store?
Yes, most of our products can be customized with your chosen designs, names, or messages. Simply select the customization options on the product page.
+ Can I change my order after placing it?
Orders can only be changed within 24 hours of placement. Once production begins, changes are no longer possible.
Shipping and Delivery
+ How long does it take to process personalized orders?
Personalized products typically take 5–7 business days to process before shipping.
+ Do you ship internationally?
Yes, we ship worldwide. Shipping is free for orders over $70.
+ How can I track my order?
All items are subject to a handling period before they are dispatched. Once your order ships, we will send you a tracking number via email.
Returns and Refunds
+ Can I return or exchange personalized products?
Unfortunately, personalized products cannot be returned or exchanged unless there is a defect or error on our part.
+ What should I do if my product arrives damaged or has a defect?
Please contact our customer support team within 7 days of delivery with photos of the defect, and we’ll be happy to resolve the issue.
Payment and Security
+ What payment methods do you accept?
We accept Visa, MasterCard, PayPal, American Express, Visa Debit, Maestro and other major payment options. You don’t need a PayPal account. Just use the PayPal option and pay using your credit card. All payments are secure online.
+ Is my payment information secure?
Yes. You may pay online using either your PayPal account, or any of the credit and debit cards. We provide a secure internet payment system for both credit and debit card payment. All payment information is securely encrypted using state of the art SSL encryption. We do not save your credit card information on our system.
Other Common Questions
+ Are your products officially licensed or authentic merchandise?
No, our products are not officially licensed merchandise. All items are custom-made and designed with personalization in mind. While inspired by popular trends, they are not affiliated with or endorsed by any official brand, organization, or trademark owner.
+ Do you offer bulk discounts for group orders?
Yes, we offer discounts for bulk orders. Please contact us for more details.
For any other questions, please email us at sp.raybhoodie@gmail.com.