Please remove the # sign when entering the order ID. Ex: Your ORDER ID: #XYZ321 -> Please enter: XYZ321
Order Status
An order also has a Status. Order statuses let you know how far along the order is, starting with “Pending payment” and ending with “Completed.” The following order statuses are used:
Pending payment — Order received, no payment initiated. Awaiting payment (unpaid).
Failed — Payment failed or was declined (unpaid) or requires authentication (SCA). Note that this status may not show immediately and instead show as Pending until verified (e.g., PayPal).
Processing — Payment received (paid) and stock has been reduced; order is awaiting fulfillment.
Completed — Order fulfilled and complete.
On hold — Awaiting payment.
Canceled — Canceled by an admin or the customer.
Refunded — Refunded by an admin.
Authentication required — Awaiting action by the customer to authenticate the transaction and/or complete SCA requirements.